Return and refund policy
Our products (mobile top-ups and gift cards) are instantly delivered digital products: the credit or code is sent immediately after payment.
By purchasing, you request the immediate delivery of the digital product and waive your right of withdrawal once the product has been delivered, in accordance with the rules applicable to digital content supplied immediately with your consent. A delivered top-up is therefore neither refundable nor exchangeable.
Exceptions — refund or re-delivery of the credit:
- Non-delivery (credit or code not received),
- Technical error (wrong amount or wrong number caused by an error of our system).
In these cases, contact our support within 14 days: we will re-deliver the credit or issue a refund.
Support contact: help@prepaid-less.com. We reply within 24–48 hours. You can also reach us at +33 1 89 62 92 31 (France) or +1 803 281 8348 (United States).